Android App Crash

Android App Crash

Postby bmlong137 » Thu Apr 27, 2017 6:24 pm

I have the 2615 controller the app on my phone will not connect to it. I then tried it on my wife's phone and it works great.

My phone: LG G4
Wife's phone: Motorola Turbo 2

The app starts on mine. I then go to add a device. I put in the Wi-Fi password and tap continue. That is when the app immediately crashes. No amount of restarts/uninstalls help.

Anyone with a similar experience? Can I get support?
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Re: Android App Crash

Postby Kkane » Fri Apr 28, 2017 4:15 pm

Sorry to hear that. May I know the android version for your G4 and your wife's Turbo 2? Did you use any display optimized mode or app optimized mode on your G4?
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Re: Android App Crash

Postby Sharron » Fri Apr 28, 2017 4:25 pm

Can you adjust the display resolution on LG G4? On some android phones if the display resolution is set high, for example 2560×1440, the app will crash at the page you suppose to enter the wifi password. Please try change the display resolution to a lower setting.

Please let us know if it helps or not.
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Re: Android App Crash

Postby bmlong137 » Mon May 01, 2017 9:22 am

Kkane wrote:Sorry to hear that. May I know the android version for your G4 and your wife's Turbo 2? Did you use any display optimized mode or app optimized mode on your G4?


I will get my wife's when she gets home. The LG G4 is model VS986 Android v6.0 security patch level 2017-03-01. Linux kernel 3.10.84-ga49aa19.

I tried my old phone (Samsung S4) and it works...mostly. I am able to connect and monitor the pit. However, the low/high temp alerts will not enable on the phone. That has Android v5.0.1.

I feel like I posted this in the wrong forum. Do you have a software-only forum or one more appropriate to this?
Last edited by bmlong137 on Mon May 01, 2017 9:30 am, edited 1 time in total.
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Re: Android App Crash

Postby bmlong137 » Mon May 01, 2017 9:26 am

Sharron wrote:Can you adjust the display resolution on LG G4? On some android phones if the display resolution is set high, for example 2560×1440, the app will crash at the page you suppose to enter the wifi password. Please try change the display resolution to a lower setting.

Please let us know if it helps or not.


That would be an interesting bug. The "please wait" overlay that I see on the working devices never even shows up, like it is failing to create that view/object/whatever. The G4 default resolution is 1440x2560. It is not rooted, as I hadn't found the need, so I cannot change the resolution to test your theory.
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Re: Android App Crash

Postby Kkane » Mon May 01, 2017 10:30 am

bmlong137 wrote:
Kkane wrote:Sorry to hear that. May I know the android version for your G4 and your wife's Turbo 2? Did you use any display optimized mode or app optimized mode on your G4?


I will get my wife's when she gets home. The LG G4 is model VS986 Android v6.0 security patch level 2017-03-01. Linux kernel 3.10.84-ga49aa19.

I tried my old phone (Samsung S4) and it works...mostly. I am able to connect and monitor the pit. However, the low/high temp alerts will not enable on the phone. That has Android v5.0.1.

I feel like I posted this in the wrong forum. Do you have a software-only forum or one more appropriate to this?


Sure, you can post your question here.

Right now Aubersmart App doesn't provide in-app alert/notification. The alarm settings on the app are for the built-in buzzer function inside of the controller. For example, when the pit temperature is too high, the controller's built-in buzzer will be ON. Auber team is working on the smart phone notification now.
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Re: Android App Crash

Postby bmlong137 » Mon May 01, 2017 10:40 am

Ok. There is a button for the notification with a line through it like it is disabled. When I tap it, it says "success" and never changes the state. I guess this is just a partially exposed version of what will eventually be completed. :-) And that will be much needed to alert me while I am not near the smoker (sleeping).

So the only issue I am having is with the G4. I suspect some security thing is in place that is causing an exception. However, without logs, it is a guess.
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Re: Android App Crash

Postby bmlong137 » Wed May 03, 2017 3:28 pm

Problem resolved through support channels. Android 6.x requires coarse and fine location permission for any app that performs a WiFi scan. This did not appear to be the case in Android 5.x or 7.x. It is resolved in AuberSmart v2.0.10. Release time unknown.
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Re: Android App Crash

Postby Sharron » Thu May 04, 2017 11:37 am

Thanks for updating the information to this thread. The new app v2.0.10 has been published to Google Play Store.
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