Shipping and handling cost varies from product to product. You can find the cost by click the "estimate shipping" button at the shopping cart page. Then select the country that the order is going to. Click "update" button.
We usually ship the order within 24 hours. For USPS and EMS shipping, all in-stock orders received by 10:00 AM EST will ship the same day; for FedEx Ground or Home Delivery shipping, orders received by 1:00 PM EST will ship the same day; for FedEx Express shipping, orders received by 2:30 PM EST will ship the same day.
For domestic order, the order should reach you in 2-4 business days. The international shipping time by USPS air mail varies from country to country. In general, it takes 2-3 weeks for most West European countries, Australia, and East Coast of Canada. Sometimes, it can be delivered as short as one week, or up to four weeks (especially during the Christmas season). For the rural areas of Canada, East European counties, Spain, Italy, Asia, Central and South American, and Africa, the shipping takes 3-4 weeks on average. However, weather, natural disasters and other uncontrollable events can interrupt carrier's transportation flow and this is out of our control. We could not be responsible for the damage of that. The tracking number is generated when we printing the shipping label. It is automatically sent to the email address that you provided to during check out (except some of the international order). If you did not receive a shipping notification email, you can email us for a copy of it. At this time, our web software can not retrieve the tracking number into our web. Express shipping via EMS, FedEx is available. We can also use your FedEx shipping account if you have a better deal with the shipping carrier. We might ask the carrier to request buyer's signature upon receiving of the package unless the buyer inform us with written notice to waive our responsibility of losing the merchandise.
Product Warranty and Limited Liability
Auber Instruments warrants its products against defects in materials and workmanship for 90 days (one (1) year on some products if specially noted) from the date of shipment, provided the products have been stored, handled, installed, and used under proper conditions. The terms of this warranty only applies to our products; Auber Instruments shall not be liable for any incidental or consequential damage resulting from the use of its products. Auber Instruments' liability under this limited warranty shall extend only to the repair or replacement of a defective product, at Auber Instruments' option. The customer is responsible for reading product instruction manuals (which are available for download on the webpage of each product) and operate/use our products accordingly. Damages to our products incurred by user error are not warranted.
Return and Exchange Policy
Customers should contact Auber Instruments to obtain authorization prior to sending any product back. We request customers, who contact us to acquire return or exchange for faulty products, to fully communicate with us regarding the item in question so that we can properly identify the problem and hence provide suitable customer services.
In the case when a customer receives faulty products, the customer should get in touch with us to acquire replacement. We are responsible for sending replacement items to the customer and the shipping costs both ways (except for international orders**). The customer is responsible for sending the defective item back to us but is not responsible for the shipping cost. The customer should contact us no later than 30 days of the shipment. Fail to contact us within this time frame will result in not receiving replacement or refund.
Customer can return an item for full refund (less shipping and handling costs) within 30 days of the shipment. The item must be in unused and salable condition. For items that have been opened and used, we will charge 10% restocking fee to cover the cost of the inspections and the loss of the original packing material. Additional fees will apply if there are any components or accessories missing, or the item is not in salable condition. Customer is responsible for the shipping cost for sending items in. We do not accept returns after 30 days of the shipment. Customer is not responsible for shipping costs if the return is a result of our error.
Customer can exchange an item for a similar model provided that the item is in unused and salable condition within 30 days of the shipment. Customer is responsible for the shipping costs both ways. We will refund/charge for the price difference. The credit for the send-in item is evaluated the same way as returned item.
All of our products carry 90 days limited warranty unless specially noted or extended. Customer can contact us for faulty products which are still in warranty for free repair. If the product is not repairable, we will issue credit for the returned product or replace it with a like product. The free repair only applies to situations where that the customer stores and uses our products properly and followed the product instruction manuals. The customer is responsible for the shipping costs of sending the item in.
To customers that have out-of-warranty products that are not functioning properly, we provide product inspection and repair services. Customer is responsible for the cost of repair and the shipping costs both ways.
* Note on PID controllers
Due to the high percentage of damages to controller's output caused by user mis-wiring, for all relay/SSR output related issues, we require user send the controller back for inspection before any replacement can be sent.
** Note on International Orders
For international orders where the return was the result of our error, we'll reimburse you for the shipping costs after we receive it (if it's shipped using an economical method). Under no other circumstances we will cover the cost of international shipping of sending items back to us. In the case where the customer receives defective products, please contact us. We will try our best to assist our customers.
Please return the item(s) to:
Auber Instruments Inc.
5755 North Point Parkway
Alpharetta, GA 30022
Please insert a note inside your package with the following information:
Original Order Number
Reason for the return or exchange
Shipping & Returns