Shipping & Returns

Shipment
Shipping and handling cost varies depending on the product shipping weight, shipping method, and the destination. You can estimate the shipping cost by clicking the "estimate shipping" button at the shopping cart page. Please select the delivery country and then type in your shipping zip code, then click the "update" button to get the shipping quote.
 
We usually ship out the order within one business day. For USPS packages, orders (if all items are in-stock) received by 10:00 AM EST will be shipped out the same business day; for FedEx Ground or Home Delivery, orders received by 1:00 PM EST will be shipped out the same business day; for FedEx Express shipping (including FedEx Express Saver, FedEx 2-Day, FedEx Overnight), orders received by 2:30 PM EST will be shipped out the same business day. We will try our best to ship out your order in time. Please contact us ASAP if you want to modify your order or have special request.
 
We might ask the carrier to request buyer's signature upon receiving of the package, unless the buyer informs us with written notice to waive our responsibility of losing the package. For customers who want to use their own FedEx or UPS account for shipping, please leave a note in your order and/or contact us after you place the order.

Transit Time of USPS Packages
For domestic packages, they usually can be delivered in about a week if you choose USPS First-Class Mail, or in 3 days if you choose USPS Priority Mail. For international packages, the transit time varies from country to country. In general, it takes 2 - 3 weeks to arrive in the east coast of Canada, most European countries, and Australia. Sometimes it can be delivered as soon as in one week, but sometimes takes up to four weeks (especially during the holiday season). Transit time to other countries and regions may be longer than 3 weeks. Weather, natural disasters, customs inspection, and other uncontrollable events can interrupt carrier's transportation flow and this is out of our control. We are not liable for the lost or damages in your package, or the delay in receiving your packages due to such unforeseeable events.    
 
Track your package
The tracking number will be generated when we print the shipping label. It will be automatically sent to the email address that you provided with your order. If you did not receive a shipping notification email, you can email us for a copy. Tracking service is available for all domestic orders. For international packages shipped by USPS Mail International, tracking service is only available to these countries and regions. International packages shipped by FedEx International Economy, FedEx International Priority, and USPS Mail Express (EMS) are trackable. 

Product Warranty and Limited Liability
Auber Instruments warrants to the original consumer purchaser that, for the period of 90 days (one (1) year on some products if specially noted) from date of shipment, each Auber Instruments’ product against defects in materials and workmanship, provided the products have been stored, handled, installed, and used under proper conditions. This warranty does not apply to any product or part used commercially. The terms of this warranty only apply to Auber Instruments’ products. Auber Instruments shall not be liable for any incidental or consequential damage resulting from the use of its products. Auber Instruments' liability under this limited warranty shall extend only to the repair or replacement of a defective product, at Auber Instruments' option. The customer is responsible for reading product instruction manuals (which are available for download on the webpage of each product) and operate/use our products accordingly. Damages to our products incurred by user error are not warranted.

Return and Exchange Policy
Customers should contact Auber Instruments to obtain authorization prior to sending any product back. We request customers, who contact us to acquire return or exchange for faulty products, to fully communicate with us regarding the item in question so that we can properly identify the problem and hence provide suitable customer services.

In the case when a customer receives faulty products, the customer should get in touch with us to acquire replacement. We are responsible for sending replacement items to the customer and the shipping costs both ways (except for international orders**). The customer is responsible for sending the defective item back to us but is not responsible for the shipping cost. The customer should contact us no later than 30 days of the shipment. Fail to contact us within this time frame will result in not receiving replacement or refund.

Customer can return an item for full refund (less shipping and handling costs) within 30 days of the shipment. The item must be in unused and salable condition. For items that have been opened and used, we will charge 10% restocking fee to cover the cost of the inspections and the loss of the original packing material. Additional fees will apply if there are any components or accessories missing, or the item is not in salable condition. Customer is responsible for the shipping cost for sending items in. We do not accept returns after 30 days of the shipment. Customer is not responsible for shipping costs if the return is a result of our error.

Customer can exchange an item for a similar model provided that the item is in unused and salable condition within 30 days of the shipment. Customer is responsible for the shipping costs both ways. We will refund/charge for the price difference. The credit for the send-in item is evaluated the same way as returned item.

All of our products carry 90 days limited warranty unless specially noted or extended. Customer can contact us for faulty products which are still in warranty for free repair. If the product is not repairable, we will issue credit for the returned product or replace it with a like product. The free repair only applies to situations where that the customer stores and uses our products properly and followed the product instruction manuals. The customer is responsible for the shipping costs of sending the item in.

To customers that have out-of-warranty products that are not functioning properly, we provide product inspection and repair services. Customer is responsible for the cost of repair and the shipping costs both ways.

* Note on PID controllers
Due to the high percentage of damages to controller's output caused by user mis-wiring, for all relay/SSR output related issues, we require user send the controller back for inspection before any replacement can be sent.

** Note on International Orders
For international orders where the return was the result of our error, we'll reimburse you for the shipping costs after we receive it (if it's shipped using an economical method). Under no other circumstances we will cover the cost of international shipping of sending items back to us. In the case where the customer receives defective products, please contact us. We will try our best to assist our customers.

Return Information
Unique RMA# is required for every return. Please contact us at first. 
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