Potential fees regarding the shipping carrier special request

Note: This page is ONLY for the packages that were already mailed out. If the package has not left Auber facility, please contact Auber ASAP and there will be no charge to change the address.

Please be advised, if you contact the shipping carrier directly to submit any special request, an extra fee will be incurred. The shipping carrier will NOT disclose this fee during your call/email and this fee will be billed to Auber's shipping account by default. The customer/recipient is liable for this fee unless it is Auber's fault. For details, please contact the shipping carrier or Auber Instruments.

For the change of address request, the shipping carrier will charge a 2nd shipping fee, which will be higher than the original shipping fee you paid in your order. 

For the return to sender request, the shipping carrier (other than USPS) will charge a return shipping fee, which will be higher than the original shipping fee you paid in your order. 

For the hold at location request (such as Fedex office, UPS store, etc), typically there will be no fees. 

Please be advised, only one request is permitted for one shipment. For example, if you have requested to hold the package at the location already, you are unable to submit another request to send the package to a different address. You can either pick this package up by your selected location, or return it to the sender. 

Last update: 1/5/2026