AuberSmart App and Wi-Fi Enabled Devices

Note: The following page is for controllers installed with our first-generation WiFi module, which are compatible with the AuberSmart app, including WSD-1500H-W, SYL-2615, TH220-W, or HD220-W. For controllers that come with the 2nd generation wifi module, which is compatible with the AuberWifi app, please see here. 

Special safety alert
Auber Instruments Wi-Fi products feature with complimentary WIFI connection ability to provide a remote control with devices through the internet. Periodic attention is required as wireless networks may become unusable/faulty and the controller may need manual assistance. It is not advised to use the Auber WIFI product unattended for long periods of time or in special facilities that relate to hospitals, fire departments, elevators, medical equipment, or emergency equipment. It is not advised for operators to leave the house for a long time when WIFI controllers are being used continuously.

1. Requirements
a) A 2.4 GHz Wi-Fi network is required. The WIFI chip in this controller needs to connect to the 2.4Ghz WIFI from your router. 
b) Your phone or tablet must be connected to a 2.4 GHz Wi-Fi signal during the initial configuration. 
c) Please use no space/special characters in your Wi-Fi name (SSID) and Wi-Fi password.
d) Place the Auber Wi-Fi device in a location that has a good Wi-Fi signal. 
e) Download the latest AuberSmart App (for iOS 10 or above, Android 4.4 or above) to your smartphone or tablet from the Apple store or the Google Play store. The AuberWiFi app is NOT compatible with the first-generation WiFi modules.
f) IPv4 Internet (IPv6 is not supported)

2. The initial Wi-Fi configuration steps
a) Power on the Auber Wi-Fi device. 
b) The blue Wi-Fi indicator should be blinking rapidly. If not, reset the Wi-Fi module by holding down the SET key and the TIMER key (on SYL-2615 and WSD-1500H), or the SET key and DOWN key (on TH220-W), or the SET key and MUTE key (on HD220-W) for about 3 seconds.  
c) Open the AuberSmart App and tap the “+” sign on the top right corner to add a device. 
d) Your Wi-Fi name (SSID) should be shown on the “Add Device” page. Enter your Wi-Fi password then tap the green "Connect Device" button. 
e) Once configuration is completed, the App will return to the main page. You can now access the device from the AuberSmart App.    

3. Wi-Fi configuration tips
a) If you have both 2.4 GHz and 5 GHz networks, use different Wi-Fi names (SSID) for each signal. 
b) If both the 2.4 GHz and 5 GHz signals have the same SSID, and you are unable to change SSID, please check if you can turn off the 5 GHz signal temporarily on your router side during the initial Wi-Fi configuration. Once the configuration is completed, you can turn the 5 GHz signal back on.   
c) If you have a router that does not allow you to either change the SSID or turn off the 5 GHz signal, please see the section below related to mesh network routers. 
d) Leaving Auber’s Wi-Fi device on a concrete floor or on the ground may result in poor Wi-Fi signal reception. Setting it on a wooden bench or table may improve performance.    

4. Have a Mesh Network Router at Home?
If you have a mesh network router, you’ll have 2.4 GHz and 5 GHz signals with the same SSID. You may have difficulties in configuring our device to your router. However, there are a few solutions:

a) Try the regular configuration steps first. There are situations where the configuration is successful even when the cell phone is connected to the 5 GHz signal.
b) Take your smartphone away from your router. Because 2.4 GHz signals have longer ranges than 5 GHz signals, your smartphone should be able to only connect to the 2.4 GHz network, since the coverage of 5 GHz is smaller than 2.4 GHz. If you have an Android phone, you can download free Apps (for example, WiFiAnalyzer) to show which Wi-Fi signal your phone is currently connected to.
c) Temporarily turn off the 5GHz signal. Once the device is paired with your router, you can turn the 5GHz signal back on. For some dual-band or mesh routers, you may have to contact your internet provider or the router manufacturer for instructions on how to turn off the 5 GHz network.
d) Some routers may have a "Smart Connect" feature, which might prevent our Wi-Fi device from being configured to the router. Please turn off this feature and try again.
e) For some routers (for example, FIOS GS3100), you will have to not only turn off 5 GHz Wi-Fi but also turn off the 5 GHz SSID broadcasting.
f) If there is a "20/40 MHz Coexistence" option, please try enabling it. If there is a "Fast Roaming" option, please try disabling it. 

5. Have an incompatible router? Ways to get around this issue. 
If you are using a router with a complicated security setup, you might experience difficulty in configuring the device to your router. But here are some ways to get around this issue.
a) Use another smartphone as a hotspot. Two smartphones are required. You can turn on the hotspot from phone #1 and configure the Auber device from your phone #2 to your phone #1 (as a router). If #1 phone is connected to the internet, then you can access the device from anywhere.            
b) Use an intermediate router or range extender. If you can find a basic wireless router, it can work as an intermediate router to connect the Auber device to the internet. Configure the Auber device to the Wi-Fi signal from this intermediate router. This intermediate router can be connected to the internet either via wired network cable (CAT5 or CAT6 cable) or via wireless connection.
Here is an example of a range extender which has been verified by our customer that works.  
Linksys RE6300 AC750 BOOST WiFi Extender. 

6. How to use an intermediate router or range extender?
Here are the basics of how to add an intermediate router:
a) This intermediate router (let's call it Router B) can be any basic or old router that has a 2.4 GHz network. 
b) Router B should be connected to your home router (let's call it Router A) via internet cable (e.g., CAT5 or CAT6 cable). 
c) Configure the wireless network from Router B if needed, making sure the settings meet the requirements of our Wi-Fi device. Please ensure the name of your SSID is different from your existing Wi-Fi networks. 
d) Then make your smartphone connect to the Wi-Fi signal from Router B. Since your Router B is connected to Router A via ethernet cable, your phone should be connected to the internet. 
e) Now you can try to add the device from the AuberSmart App. The procedure is the same as before. 
f) Once the device is configured to Router B, it is connected to the internet. As long as your phone is connected to the internet, you should be able to access the device from your app.

7. Reported incompatible routers.
Cisco Meraki MR52
Cisco WAP4410N
(Removed from this list: Asus AC3100, works with a 1st-gen WSD-1500H-W, confirmed by our customer on 12/22/2022.)  

8. Connection tips on specific routers (based on feedback from users).
EERO Mesh System [You can contact EERO's tech support to temporarily turn off the 5GHz WiFi.]
ASUS ROG Rapture GT-AC5300 Tri-band Gaming Router [You can try turning off the Smart Connect feature.]
Netgear Orbi Mesh System AX4200 [Please try enabling "20/40 MHz Coexistence".]

Please see an old version of Wi-Fi Configuration FAQ here. 

(This page is last updated on 10/30/2023)